1. PRODUCTS AND PRICES

FASCENT offers a range of products which may be modified at any time at FASCENT's sole discretion (hereinafter, the "Products").

The main characteristics of the Products are presented on the Site.

If you have any questions about the Products, please contact our customer service department at fanny@fascent.com.

The prices of our Products are indicated in Euros, all taxes included, with the French VAT applicable on the day of the order. Any change in the legal rate of VAT will be reflected in the price of the Products presented on the site, on the date it comes into force.

The prices of our Products do not include delivery charges, which may be invoiced in addition depending on the shipping address.

In the event of an order to a country other than metropolitan France, you are the importer of the Product(s) concerned. You are responsible for any customs duties or other local taxes that may be required. They are your responsibility, both in terms of declaration and payment to the competent authorities and organizations in your country.

The payment required corresponds to the total amount of your order, including delivery costs.

FASCENT reserves the right to modify the prices of its Products at any time and without prior notice. Products are invoiced on the basis of the prices presented on the site at the time your order is placed, subject to availability of the Products at that time.

2. ORDER PROCESS

The order process comprises the following steps:

On our website, learn more about the Products by reading their description.

Select the Products you wish to order according to the desired quantities.

Add them to your basket.

Complete the information requested by filling in the form and following the instructions, or create your customer account.

Choose a delivery method.

Choose a payment method.

Check the details of your order, its content, the quantity of Products ordered, its total amount, including shipping costs according to the delivery method you have chosen. Correct any errors before confirming your order.

Confirmation of the order implies acceptance of all the provisions of these GCS and constitutes proof of the existence of the sales contract.

An order confirmation will be sent to you by e-mail.

For unusual or exceptional orders, please contact us at fanny@fascent.com We'll be happy to help you find a solution.

3. PRODUCT AVAILABILITY

Product offers are valid as long as they are visible on the site, within the limit of available stocks. FASCENT informs you of the availability of the Products sold on the site when the order is validated.

If, despite FASCENT's vigilance, the Products ordered are unavailable, we will inform you by e-mail as soon as possible, and will offer you either to order another Product present on the site as a replacement, or to cancel your order. If you choose to cancel your order, you will be reimbursed immediately if your bank account has already been debited, and at the latest within 30 days of payment of the sum transferred.

FASCENT reserves the right to refuse any order involving abnormally large quantities, or if FASCENT has encountered payment difficulties with this consumer during a previous order.

4. PAYMENT

All orders are payable in euros on the site.

All orders placed on the website must be paid for immediately upon validation of the order. We accept payment by credit cards, which are part of the normal credit card network (Visa, Euro card, MasterCard, American Express). Your credit card details are protected and encrypted by our service provider.

By providing your credit card information, you authorize FASCENT to debit your credit card for the amount of your order.

You confirm that you are the holder of the debited payment card and that the name on the payment card is yours.

FASCENT reserves the right to cancel the order immediately if the total price of the order has not been debited. It will be your responsibility to place your order again using a valid method of payment.

The Products remain the property of FASCENT until full payment of the price, including VAT.

5. DELIVERY

Once the order has been prepared, it is dispatched to the postal address given by the Buyer when placing the order.

Products are delivered by the postal services or by a specialized service provider (depending on the case and/or the delivery options selected) (hereinafter the "Carrier"). In the event of the Buyer's absence, the Carrier will leave a delivery notice in the Buyer's letterbox. The Buyer must then contact the Carrier again to arrange a new delivery date. It is nevertheless specified that if the Buyer does not contact the Carrier again, the latter will carry out two new delivery tests, the date and time of which will be determined at the Carrier's discretion.

The Buyer is informed that the parcel is kept by the Deliverer for a period of ten (10) days after the first presentation.

Processing times are for working days only (Monday to Friday, excluding Sundays and public holidays). Orders paid by credit card are processed within a maximum of 4 working days. Once the order has been processed, the corresponding Products are dispatched by the Carrier within the following timescales:

• delivery by Standard Colissimo: 2 to 3 working days,
• delivery by Point Relais: 3 to 4 working days

An order is not dispatched until it has been processed.

In any event, the order is executed within a maximum of thirty (30) days from the day following the day on which the Buyer validated his order, subject to full payment of the price and compliance with the purchase conditions defined in the "Purchase Conditions" article of these GTC.

In the absence of delivery by the end of this period, the Buyer may cancel the order under the conditions set out in the "Late Delivery" article below.

Products purchased on the Site may be delivered to a postal address anywhere in the world.

Here are the prices:

• 5 euros for Denmark, Estonia, Germany, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, Hungary, Greenland, Guernsey, Faroe Islands, Jersey, Liechtenstein
  
• 15 euros for Finland, Greece, Malta, Norway, Romania, Australia, Canada, Hong Kong SAR, Israel, Japan, Singapore, South Korea, United States, Algeria, Morocco, Tunisia, China, Taiwan, Thailand, Turkey, Vietnam, Iceland, Russia

• 20 euros for United Arab Emirates, South Africa, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Comoros, Congo-Brazzaville, Congo-Kinshasa, Ivory Coast, Djibouti, Egypt, Eritrea, Eswatini, Ethiopia, Gabon, Gambia, Ghana, Guinea, Equatorial Guinea, Guinea-Bissau, Kenya, La Réunion, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritius, Mauritania, Mayotte, Mozambique, Namibia, Niger, Nigeria, Uganda, Central African Republic, Rwanda, Western Sahara, Saint Helena, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, Somalia, Sudan, South Sudan, Tanzania, Chad, French Southern Territories, British Indian Ocean Territory, Togo, Tristan da Cunha, Zambia, Zimbabwe, Ascension Island, Anguilla, Antigua and Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, Costa Rica, Curacao, Dominica, Grenada, Guadeloupe, Guatemala, Haiti, Honduras, Cayman Islands, British Virgin Islands, Jamaica, Martinique, Mexico, Montserrat, Nicaragua, Panama, Caribbean Netherlands, Dominican Republic, Saint Barthélemy, Saint Christopher and Nevis, Saint Martin, Saint Martin (Dutch part), Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Saint Lucia, El Salvador, Trinidad and Tobago, Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, South Georgia and the South Sandwich Islands, Guyana, French Guiana, Falkland Islands, Paraguay, Peru, Suriname, Uruguay, Venezuela, Afghanistan, Saudi Arabia, Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei, Cambodia, Georgia, India, Indonesia, Iraq, Jordan, Kazakhstan, Kyrgyzstan, Kuwait, Laos, Lebanon, Maldives, Mongolia, Myanmar (Burma), Nepal, Oman, Pakistan, Philippines, Qatar, R.A.S. China, Sri Lanka, Tajikistan, Palestinian Territories, East Timor, Turkmenistan, Yemen, Albania, Andorra, Belarus, Bosnia-Herzegovina, Vatican City State, Gibraltar, Isle of Man, Åland Islands, Kosovo, Northern Macedonia, Moldavia, Montenegro, San Marino, Serbia, Svalbard and Jan Mayen, Ukraine, Fiji, Christmas Island, Norfolk Island, Cocos Islands, Cook Islands, Pitcairn Islands, Kiribati, French Polynesia, Nauru, Niue, New Caledonia, Papua New Guinea, Samoa, Solomon Islands, Tokelau, Tonga, Tuvalu, United States Minor Outlying Islands, Vanuatu, Wallis and Futuna.

Customs duties and other taxes due in the country of arrival are your responsibility and FASCENT cannot be held responsible for any customs deductions made on the product.

6. DELIVERY PROBLEMS

Delays in delivery are the responsibility of the carriers, and therefore cannot give rise to compensation on the part of FASCENT.

In the event of a delay of more than 7 days, please contact us by e-mail at fanny@fascent.com we will do our best to help you.

On receipt of the parcel, please check the condition of the packaging and its contents. If the package has been opened or damaged, please inform us of your reservations by email at fanny@fascent.com within 3 days of delivery, enclosing any necessary photos. We will do our utmost to satisfy you, either with a refund or by sending you a new product.

7. RETRACTION / RETURN / EXCHANGE

FASCENT undertakes to supply you with quality Products that comply with the descriptions and photos. Despite this, if you are not satisfied with your order, as a consumer you have the legal right to withdraw from a contract within fourteen (14) days of receipt of the Products without having to justify your reasons or pay any penalties. In the event of an order for several Products delivered separately, the fourteen (14) day withdrawal period applies from the date on which you receive the last item.

You must return the Products in the same condition in which you received them (in new, unused and unopened condition, and in their original packaging). You are responsible for return shipping costs, unless the product is defective.

The right of withdrawal can be exercised by writing to fanny@fascent.com. We will immediately send you an acknowledgement of receipt.

FASCENT reserves the right to refuse the return, refund or exchange of any Product which has not been received within this period or which is unfit to be marketed in new condition (e.g. Product returned incomplete, spoiled or damaged). In accordance with current legislation, the right of withdrawal cannot be exercised for Products opened by the customer.

FASCENT will make the refund within fifteen (15) working days of receipt of the returned Products, by crediting your payment card. Only our customers have the right to a refund: if you are the lucky recipient of a FASCENT gift, you cannot be refunded, however an exchange may be offered.

8. GUARANTEES

All our products are covered by the legal warranty if the product has been used under normal conditions.

Article L211-4 of the French Consumer Code: the seller, FASCENT, is required to deliver goods in conformity with the contract and is responsible for any defects in conformity existing at the time of delivery. He is also liable for defects in conformity resulting from the packaging, assembly instructions or installation when the latter was made his responsibility by the contract or was carried out under his responsibility.

Article L211-5 of the French Consumer Code: To conform to the contract, the good must :

• Be suitable for the use normally expected of similar goods and, where applicable, :
• correspond to the description given by the seller and possess the qualities that the seller presented to the buyer in the form of a sample or model;
• have the qualities that a purchaser may legitimately expect in the light of public statements made by the seller, the producer or his representative, particularly in advertising or labelling;
• Or present the characteristics defined by mutual agreement between the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and accepted by the latter.

Article L211-9 of the French Consumer Code: In the event of a lack of conformity, the buyer has the choice between repairing or replacing the goods.

However, the seller may not proceed according to the purchaser's choice if this choice would entail a cost manifestly disproportionate to the other method, taking into account the value of the goods or the importance of the defect. In this case, the seller is obliged to proceed, unless this is impossible, according to the method not chosen by the buyer.

Article L211-10 of the French Consumer Code: If repair or replacement of the good is impossible, the buyer may either return the good and have the price refunded, or keep the good and receive part of the price.

The same option is available to him:

If the solution requested, proposed or agreed in application of article L. 211-9 cannot be implemented within one month of the buyer's complaint ;

Or if this solution cannot be implemented without major inconvenience for the buyer, given the nature of the goods and the use he is seeking.

However, the sale cannot be cancelled if the lack of conformity is minor. Article L211-11 of the French Consumer Code: The application of the provisions of articles L. 211-9 and L. 211-10 is free of charge for the Buyer.

Article L211-12 of the French Consumer Code: Any action resulting from a lack of conformity must be brought within two years of delivery of the goods.

Article 1641 of the French Civil Code: The seller is liable for any hidden defects in the item sold which render it unfit for its intended use, or which impair that use to such an extent that the buyer would not have purchased it, or would have paid a lower price for it, had he been aware of them.

Article 1648, paragraph 1, of the French Civil Code: Actions arising from redhibitory defects must be brought by the purchaser within two years of discovery of the defect.

9. INTELLECTUAL PROPERTY

In general, the trademarks, whether figurative or not, and more generally all the logos, images, symbols and illustrations appearing on the Site and/or on the Products and their packaging, whether registered or not, (hereinafter, the "Intellectual Property Rights") are and will remain the exclusive property of FASCENT. Any reproduction, copy, distribution, modification or use, in whole or in part, of these Intellectual Property Rights, for any reason whatsoever and on any medium whatsoever, without the express prior consent of FASCENT, is strictly prohibited. 

Failure to comply with this obligation constitutes an infringement of copyright, for which the infringer may be held civilly and criminally liable.

10. LIMITATION OF LIABILITY

We accept no responsibility for the accuracy of the information on our Site, including any comments or content posted by third parties.

Our Site may contain links to other sites and resources owned by third parties; these links are provided for information purposes only. We have no control over the content of these sites or resources and accept no responsibility for their content or for any loss or damage that may arise from their use.

We shall not be liable for any direct, indirect or consequential loss or damage suffered by any User in connection with our Site or its use, any inability to use our Site, or the consequences of the use of our Site, any websites linked to our Site and any information published on our Site.

We also decline all responsibility in the event of disruptions to the Site, computer errors or errors on the Site, e-mails sent to the wrong address or any other malfunction or interruption linked to the Internet.

We decline all responsibility for the return of orders placed due to incorrect delivery information on the part of the customer.

The products offered comply with current French and European legislation and standards. FASCENT is in no way responsible for non-compliance with the legislation of the country where the product is delivered (e.g. in the event of a product ban). It is your responsibility to check with the local authorities about the possible implications of importing and using the products you intend to order.

The photographs appearing on the site are not contractual and may have been modified. FASCENT cannot be held responsible for the inaccuracy of photographs or graphic representations appearing on the site. We invite you to refer to the exact description of each product for precise characteristics.

11. FORCE MAJEURE

Force majeure is defined as any irresistible, unforeseeable, unavoidable event or circumstance beyond the control of the parties, and which cannot be prevented by the parties, despite all reasonable efforts: in the event of disruption, flood, fire or strike, including of postal services and means of transport or communication, stoppage of telecommunication networks or difficulties specific to telecommunication networks external to customers.

Consequently, FASCENT shall not be liable for any direct or indirect damages arising from such events beyond its control.

In the event of force majeure, we will inform you as soon as possible and do our utmost to keep you informed of any changes.

If the suspension of the performance ofFASCENT's obligations continues for a period of more than ninety (90) days, you have the right to cancel the current order and FASCENT will refund you the full amount of the order. 

12. APPLICABLE LAW - DISPUTES

These General Terms and Conditions and any transactions arising from them are governed by and subject to French law.

These GCS are written in French. If they are translated into another language, the French text shall prevail in the event of a dispute.

In the event of a dispute, the request for an amicable settlement must be made by e-mail to the following address fanny@fascent.com

In the event of a dispute, the customer is informed that he/she may have recourse to the consumer mediation procedure under the conditions set out in Title I of Book VI of the French Consumer Code.

In accordance with Article 14 of Regulation (EU) No. 524/2013, the customer is also informed that the European Commission has set up an online dispute resolution platform, facilitating the independent settlement of online disputes by out-of-court action between consumers and professionals in the European Union : https://webgate.ec.europa.eu/odr/

Disputes that cannot be resolved amicably will be brought before the competent French courts.

14. PERSONAL DATA

Information and data concerning you are collected by FASCENT in a confidential manner and with the utmost care.

This data is necessary to manage your order and our relations with customers.

It is only shared with our service providers engaged in data processing on behalf of FASCENT; for example for the management of our website platform, the implementation of commercial campaigns, product delivery, etc. These service providers are authorized to use personal data only in connection with the services they perform on behalf of FASCENT and solely for the purposes set out in this document.

This personal data is not sold.

This information and data is also kept for security reasons, to comply with legal obligations and requirements, and to enable us to improve and personalize the services we offer you and the information we send you.

In accordance with the French Data Protection Act of January 6, 1978, you have the right to access, modify, rectify and delete your personal data. To do so, simply send us an online request to the following address fanny@fascent.com indicating your last name, first name and e-mail address.

When creating your account, you can choose to receive our commercial information. If you no longer wish to receive them, you can withdraw your consent at any time by clicking on the unsubscribe link at the bottom of each e-mail.